The paperwork
Effective 2 November 2026
Singapore Robot Pte. Ltd. (UEN 201535442H). We are the organisation responsible for personal data collected through this website under Singapore's Personal Data Protection Act 2012 (PDPA).
Systems operated for us. Enquiries, quotations, orders, invoices, wholesale applications and Singapore Robot Educator Network (SREN) applications are recorded in a customer and order management platform, and chats (including Robi) and WhatsApp handoffs are handled by the CogniPulse AI messaging hub. Both systems are operated for us by Adneti Technologies Pte Ltd (UEN 201202598W), a separate company, as our data intermediary under a written agreement. Your data is kept separate from Adneti's own customer records and is used only for Singapore Robot's purposes. Singapore Robot remains responsible for personal data collected on this site.
This website has no customer accounts for browsing. Analytics and the chat assistant store limited data in your browser as described under Cookies and local storage below. We receive personal data when you contact us: your name, contact details, organisation and the content of your enquiry, sent by email, by WhatsApp or through the Robi site assistant on this site. When you register for SREN we also receive the details you submit on that form, including your work eligibility, MOE registration status, number and validity, teaching experience, availability, and any CV or certificates you send us. Wholesale applications collect organisation and contact details you submit on that form.
Our kits and programmes are designed for children aged 7 to 14, but this website and the Robi site assistant are intended for parents, teachers and organisations. We do not knowingly collect personal data directly from a child under 13 without the consent of a parent or guardian. Where we need a child's personal data, for example to register a student for competition coaching, we collect only what we need from a parent, guardian or school, with their consent.
We use that data to respond to your enquiry, prepare quotations, fulfil and support orders, evaluate SREN applications and match independent educators to project-based assignments, keep business records, and meet legal obligations. We do not sell personal data or use it for third-party advertising.
Only as needed to serve you: manufacturers and logistics providers involved in fulfilling your order; Adneti Technologies Pte Ltd, which operates our messaging hub and customer and order management platform as our data intermediary (see section 1); Google LLC, which processes aggregate site analytics on our behalf through Google Analytics (see Cookies and local storage); messaging and email providers (for example WhatsApp, operated by Meta, when you choose that channel, and Telegram when staff take over a thread); any AI or LLM provider that powers Robi if enabled (we will name third-party models in an update before use); schools and partner organisations running an assignment you have agreed to take up, which receive your name, MOE registration status and validity, and relevant experience; and professional advisers or authorities where the law requires.
Some suppliers and service providers are located outside Singapore. Where personal data is transferred overseas, we take steps required by the PDPA to ensure it receives a comparable standard of protection.
We keep personal data only as long as needed for the purposes above or as required by law (for example accounting records), then delete or anonymise it. SREN registrations are kept in our educator pool for up to 24 months after your last update. We will ask you to confirm before then and delete your details if you do not. You can ask us to remove them at any time.
This website's own server sets no cookies. Two things on this site store data in your browser:
Analytics cookies. We use Google Analytics to understand how the site is used (pages visited, approximate region, device type). Google sets cookies such as _ga for this purpose and processes this data on our behalf (measurement ID G-EDWNV6VVPK). You can block these cookies in your browser settings without affecting how the site works, or use Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
AI assistant session storage. The chat assistant keeps a session identifier and your recent messages in your browser's session storage, not a cookie, so the conversation holds together while the tab stays open; it is cleared when you close the tab. Messages you send are processed by our operations platform to generate replies and, where you submit an enquiry, to follow it up.
We do not use advertising or cross-site tracking cookies.
You may request access to, or correction of, your personal data, or withdraw your consent to its use, by emailing our Data Protection Officer at dpo@srobix.com. We will verify your identity and respond within 30 days, or tell you within that time when we expect to respond. We may charge a reasonable fee for an access request and will tell you the fee before we process it. If you withdraw consent, we will explain the likely consequences, for example that we may no longer be able to respond to your enquiry. If you are not satisfied with our response, you may contact the Personal Data Protection Commission at www.pdpc.gov.sg.
Personal data is held in access-controlled systems and shared internally only with people who need it to handle your enquiry or order.
Links to other websites are governed by those sites' own policies.
We may update this policy; the effective date above reflects the current version. Data protection contact: dpo@srobix.com, or by post to the address in the footer.